:root{color:#18211f;background:#f3f5f4;font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-synthesis:none;text-rendering:optimizeLegibility;--ink: #18211f;--muted: #66716d;--line: #d6dcda;--line-strong: #bcc6c2;--surface: #ffffff;--surface-soft: #f7f9f8;--green: #176c57;--green-dark: #105442;--green-soft: #e8f3ef;--blue: #315f98;--blue-soft: #eaf0f8;--coral: #b44f35;--coral-soft: #faeee9;--amber: #8d6416;--amber-soft: #fbf4df;--shadow: 0 14px 34px rgba(24, 33, 31, .08)}*{box-sizing:border-box}html,body,#root{min-height:100%;margin:0}body{min-width:320px;background:#f3f5f4}button,input{font:inherit}button{color:inherit}button:focus-visible,input:focus-visible{outline:3px solid rgba(49,95,152,.24);outline-offset:2px}.app-root{min-height:100vh;display:flex;flex-direction:column}.app-header{min-height:66px;padding:0 28px;display:flex;align-items:center;justify-content:space-between;gap:20px;border-bottom:1px solid var(--line);background:#fffffff5}.brand{min-width:0;padding:0;display:flex;align-items:center;gap:11px;border:0;background:transparent;cursor:pointer;text-align:left}.brand-mark{width:34px;height:34px;flex:0 0 34px;display:grid;place-items:center;border-radius:6px;color:#fff;background:var(--ink)}.brand>span:last-child{min-width:0;display:flex;flex-direction:column}.brand strong{font-size:15px;line-height:19px}.brand small{color:var(--muted);font-size:11px;line-height:15px}.privacy-mark{display:flex;align-items:center;gap:7px;color:var(--green-dark);font-size:12px;font-weight:700}.import-layout{width:min(1050px,calc(100% - 40px));margin:auto;padding:64px 0 46px}.import-heading{max-width:700px;margin-bottom:34px}.section-label{margin:0 0 11px;color:var(--coral);font-size:12px;font-weight:800;text-transform:uppercase}.import-heading h1{max-width:680px;margin:0;color:var(--ink);font-size:clamp(32px,4.5vw,50px);line-height:1.06;letter-spacing:0}.import-heading>p:last-child{max-width:630px;margin:18px 0 0;color:var(--muted);font-size:16px;line-height:1.65}.import-tool{overflow:hidden;border:1px solid var(--line-strong);border-radius:8px;background:var(--surface);box-shadow:var(--shadow)}.drop-zone{min-height:278px;padding:54px 28px 42px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;border:2px dashed transparent;transition:border-color .16s ease,background .16s ease}.drop-zone.is-dragging{border-color:var(--green);background:var(--green-soft)}.file-icon{width:54px;height:54px;display:grid;place-items:center;border-radius:8px;color:var(--green);background:var(--green-soft)}.processing-icon{color:var(--blue);background:var(--blue-soft)}.drop-copy{margin-top:19px;display:flex;flex-direction:column;align-items:center;gap:7px}.drop-copy strong{max-width:min(520px,80vw);overflow:hidden;font-size:18px;text-overflow:ellipsis;white-space:nowrap}.drop-copy span{color:var(--muted);font-size:13px}.drop-actions{margin-top:24px;display:flex;align-items:center;justify-content:center;gap:10px}.button{min-height:38px;padding:8px 13px;display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid transparent;border-radius:5px;cursor:pointer;font-size:13px;font-weight:750;letter-spacing:0;transition:background .14s ease,border-color .14s ease}.button:disabled,.icon-button:disabled{cursor:not-allowed;opacity:.45}.button.primary{color:#fff;background:var(--green)}.button.primary:hover{background:var(--green-dark)}.button.secondary{border-color:var(--line-strong);background:#fff}.button.secondary:hover{border-color:#8e9b96;background:var(--surface-soft)}.warning-button{color:#704b09;border-color:#e2ca8e;background:var(--amber-soft)}.progress-track{width:min(440px,80vw);height:7px;margin-top:22px;overflow:hidden;border-radius:3px;background:#e5e9e7}.progress-track span{display:block;height:100%;border-radius:inherit;background:var(--blue);transition:width .18s ease}.format-strip{min-height:82px;display:grid;grid-template-columns:repeat(3,1fr);border-top:1px solid var(--line);background:var(--surface-soft)}.format-strip>div{padding:18px 22px;display:flex;align-items:center;gap:11px;color:var(--green-dark)}.format-strip>div+div{border-left:1px solid var(--line)}.format-strip span{display:flex;flex-direction:column;color:var(--muted);font-size:11px;line-height:1.5}.format-strip strong{color:var(--ink);font-size:12px}.error-banner{margin:0 20px 20px;padding:13px 15px;display:flex;align-items:center;gap:11px;color:#7b321e;border:1px solid #e5b7aa;border-radius:6px;background:var(--coral-soft)}.error-banner>div{min-width:0;flex:1;display:flex;flex-direction:column;gap:2px}.error-banner span{font-size:12px;line-height:1.5}.scope-note{margin:20px 4px 0;display:flex;align-items:flex-start;gap:9px;color:var(--muted)}.scope-note svg{flex:0 0 auto;margin-top:2px;color:var(--amber)}.scope-note p{margin:0;font-size:12px;line-height:1.6}.viewer-layout{min-height:0;flex:1;display:flex;flex-direction:column}.dataset-bar{min-height:76px;padding:11px 22px;display:grid;grid-template-columns:minmax(240px,1fr) auto minmax(240px,1fr);align-items:center;gap:20px;border-bottom:1px solid var(--line);background:var(--surface)}.dataset-title{min-width:0;display:flex;align-items:center;gap:10px}.dataset-title>svg{flex:0 0 auto;color:var(--blue)}.dataset-title>span{min-width:0;display:flex;flex-direction:column;gap:2px}.dataset-title strong{overflow:hidden;font-size:13px;text-overflow:ellipsis;white-space:nowrap}.dataset-title small{color:var(--muted);font-size:11px}.dataset-stats{display:flex;align-items:center;justify-content:center}.dataset-stats>div{min-width:84px;padding:0 20px;display:flex;flex-direction:column;align-items:center}.dataset-stats>div+div{border-left:1px solid var(--line)}.dataset-stats strong{font-size:15px}.dataset-stats span{color:var(--muted);font-size:10px;text-transform:uppercase}.dataset-actions{display:flex;justify-content:flex-end;gap:8px}.icon-button{width:34px;height:34px;padding:0;display:inline-grid;place-items:center;border:1px solid var(--line);border-radius:5px;background:#fff;cursor:pointer}.icon-button:hover{background:var(--surface-soft)}.icon-button.compact{width:28px;height:28px;border:0}.warning-drawer{position:relative;padding:13px 54px 13px 22px;display:grid;grid-template-columns:190px 1fr;gap:18px;color:#6d4a0b;border-bottom:1px solid #e7d39d;background:var(--amber-soft)}.warning-drawer>div{display:flex;flex-direction:column;gap:3px}.warning-drawer span,.warning-drawer li{font-size:11px;line-height:1.5}.warning-drawer ul{margin:0;padding-left:18px}.warning-drawer .icon-button{position:absolute;top:10px;right:15px;border-color:transparent;background:transparent}.workspace{min-height:580px;flex:1;display:grid;grid-template-columns:minmax(330px,390px) minmax(0,1fr);overflow:hidden}.ticket-browser{min-width:0;min-height:0;display:flex;flex-direction:column;border-right:1px solid var(--line);background:var(--surface)}.search-row{height:58px;margin:0 14px;display:flex;align-items:center;gap:9px;border-bottom:1px solid var(--line)}.search-row>svg{flex:0 0 auto;color:var(--muted)}.search-row input{min-width:0;height:40px;flex:1;border:0;background:transparent;color:var(--ink);font-size:12px}.search-row input:focus{outline:0}.search-row input::placeholder{color:#89928f}.status-filter{padding:11px 14px 10px;display:flex;gap:6px;overflow-x:auto;scrollbar-width:thin}.status-filter button{min-width:max-content;height:30px;padding:0 8px;display:flex;align-items:center;gap:6px;color:var(--muted);border:1px solid var(--line);border-radius:4px;background:#fff;cursor:pointer;font-size:11px}.status-filter button.active{color:#fff;border-color:var(--ink);background:var(--ink)}.status-filter strong{font-size:10px}.list-toolbar{min-height:40px;padding:0 14px;display:flex;align-items:center;justify-content:space-between;color:var(--muted);border-top:1px solid var(--line);border-bottom:1px solid var(--line);background:var(--surface-soft);font-size:11px;font-weight:700}.list-toolbar .icon-button{width:29px;height:29px;border:0;background:transparent}.ticket-list{min-height:0;flex:1;overflow-y:auto}.ticket-row{width:100%;min-height:114px;padding:14px;display:flex;flex-direction:column;gap:9px;border:0;border-bottom:1px solid var(--line);background:#fff;cursor:pointer;text-align:left}.ticket-row:hover{background:#f8faf9}.ticket-row.selected{box-shadow:inset 3px 0 0 var(--green);background:var(--green-soft)}.ticket-row>strong{display:-webkit-box;overflow:hidden;font-size:13px;line-height:1.35;-webkit-box-orient:vertical;-webkit-line-clamp:2}.ticket-row-top,.ticket-row-bottom{display:flex;align-items:center}.ticket-row-top{gap:8px}.ticket-row-top>span:first-child{color:var(--blue);font-size:11px;font-weight:800}.ticket-row-top time{margin-left:auto;color:var(--muted);font-size:10px}.ticket-row-bottom{margin-top:auto;justify-content:space-between;color:var(--muted);font-size:11px}.ticket-row-bottom span:last-child{display:flex;align-items:center;gap:4px}.status-badge{min-height:20px;padding:2px 6px;display:inline-flex;align-items:center;border:1px solid transparent;border-radius:4px;font-size:9px;font-weight:800;text-transform:uppercase;white-space:nowrap}.status-new,.status-open{color:#9a351e;border-color:#ebc0b4;background:var(--coral-soft)}.status-pending,.status-hold{color:#78520b;border-color:#ead69e;background:var(--amber-soft)}.status-solved,.status-closed{color:var(--green-dark);border-color:#b8d8cc;background:var(--green-soft)}.status-unknown{color:#515c58;border-color:var(--line);background:#eef1f0}.empty-list,.empty-detail,.empty-conversation{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:7px;color:var(--muted);text-align:center}.empty-list{min-height:220px;padding:30px}.empty-list strong,.empty-conversation strong{color:var(--ink);font-size:13px}.empty-list span,.empty-conversation p{margin:0;font-size:11px;line-height:1.6}.list-limit{padding:12px 16px;color:var(--muted);background:var(--surface-soft);font-size:11px;line-height:1.5;text-align:center}.ticket-detail{min-width:0;min-height:0;overflow-y:auto;background:#f6f8f7}.detail-header{min-height:96px;padding:18px 28px;display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:20px;border-bottom:1px solid var(--line);background:var(--surface)}.detail-heading{min-width:0}.detail-heading>div{display:flex;align-items:center;gap:9px;color:var(--blue);font-size:11px;font-weight:800}.detail-heading h2{margin:7px 0 0;overflow-wrap:anywhere;font-size:20px;line-height:1.3;letter-spacing:0}.back-button{display:none}.detail-meta{padding:18px 28px;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;border-bottom:1px solid var(--line);background:var(--surface)}.detail-meta>div{min-width:0;display:flex;align-items:flex-start;gap:9px}.detail-meta svg{flex:0 0 auto;margin-top:2px;color:var(--muted)}.detail-meta span{min-width:0;display:flex;flex-direction:column;gap:2px}.detail-meta small{color:var(--muted);font-size:9px;font-weight:800;text-transform:uppercase}.detail-meta strong,.detail-meta em{overflow:hidden;font-size:11px;font-style:normal;line-height:1.45;text-overflow:ellipsis;white-space:nowrap}.detail-meta em{color:var(--muted);font-size:10px}.tag-line{padding:10px 28px;display:flex;align-items:center;gap:7px;overflow-x:auto;color:var(--muted);border-bottom:1px solid var(--line);background:var(--surface)}.tag-line>span{padding:3px 6px;border:1px solid var(--line);border-radius:3px;background:var(--surface-soft);font-size:9px;font-weight:700;white-space:nowrap}.missing-warning{margin:18px 28px 0;padding:12px 14px;display:flex;align-items:flex-start;gap:9px;color:#704b09;border:1px solid #e6cd91;border-radius:5px;background:var(--amber-soft);font-size:11px;line-height:1.5}.missing-warning svg{flex:0 0 auto}.missing-warning span{display:flex;flex-direction:column}.conversation-heading{height:56px;margin:8px 28px 0;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line-strong)}.conversation-heading>div{display:flex;align-items:center;gap:8px}.conversation-heading strong{font-size:13px}.conversation-heading>span{color:var(--muted);font-size:10px;font-weight:700}.conversation{max-width:980px;margin:0 auto;padding:0 28px 46px}.comment{padding:21px 0;display:grid;grid-template-columns:34px minmax(0,1fr);gap:12px;border-bottom:1px solid var(--line)}.comment.internal{margin:8px -12px 0;padding:17px 12px;border:1px solid #e3ce96;border-radius:5px;background:var(--amber-soft)}.comment-avatar{width:34px;height:34px;display:grid;place-items:center;border-radius:50%;color:#fff;background:var(--blue);font-size:12px;font-weight:800}.comment.internal .comment-avatar{background:var(--amber)}.comment-content{min-width:0}.comment-content header{display:flex;align-items:center;justify-content:space-between;gap:20px}.comment-content header>div{display:flex;align-items:center;gap:8px}.comment-content header strong{font-size:12px}.comment-content header span{padding:2px 5px;color:#704b09;border:1px solid #dfc47d;border-radius:3px;font-size:8px;font-weight:800;text-transform:uppercase}.comment-content time{color:var(--muted);font-size:9px;white-space:nowrap}.comment-content p{margin:9px 0 0;color:#303b37;font-size:13px;line-height:1.7;white-space:pre-wrap;overflow-wrap:anywhere}.empty-conversation{min-height:260px;padding:30px}.empty-detail{min-height:100%}.mobile-switch{display:none}.app-footer{min-height:40px;padding:9px 28px;display:flex;align-items:center;justify-content:space-between;gap:20px;color:var(--muted);border-top:1px solid var(--line);background:#eef1f0;font-size:10px}@media(max-width:980px){.dataset-bar{grid-template-columns:minmax(220px,1fr) auto}.dataset-stats{display:none}.detail-meta{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:760px){.app-header{min-height:58px;padding:0 15px}.brand small,.privacy-mark span{display:none}.import-layout{width:min(100% - 24px,620px);padding:38px 0 28px}.import-heading{margin-bottom:24px}.import-heading h1{font-size:34px}.import-heading>p:last-child{font-size:14px}.drop-zone{min-height:300px;padding:42px 18px 34px}.drop-copy strong{max-width:calc(100vw - 78px);font-size:16px}.drop-copy span{max-width:280px;line-height:1.5}.drop-actions{width:min(100%,300px);flex-direction:column}.drop-actions .button{width:100%}.format-strip{grid-template-columns:1fr}.format-strip>div{padding:13px 18px}.format-strip>div+div{border-top:1px solid var(--line);border-left:0}.dataset-bar{min-height:66px;padding:9px 12px;grid-template-columns:minmax(0,1fr) auto;gap:8px}.dataset-title small{max-width:150px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.dataset-actions .button{width:38px;padding:0;font-size:0}.warning-drawer{padding:13px 48px 13px 15px;grid-template-columns:1fr;gap:8px}.mobile-switch{height:44px;display:grid;grid-template-columns:1fr 1fr;border-bottom:1px solid var(--line);background:var(--surface)}.mobile-switch button{display:flex;align-items:center;justify-content:center;gap:7px;color:var(--muted);border:0;border-bottom:2px solid transparent;background:transparent;font-size:11px;font-weight:800}.mobile-switch button.active{color:var(--green-dark);border-bottom-color:var(--green)}.workspace{min-height:calc(100vh - 208px);display:block;overflow:visible}.ticket-browser,.ticket-detail{min-height:calc(100vh - 208px);border-right:0}.workspace.mobile-list .ticket-detail,.workspace.mobile-detail .ticket-browser{display:none}.detail-header{min-height:120px;padding:13px 15px 17px;grid-template-columns:minmax(0,1fr) auto}.back-button{grid-column:1 / -1;width:max-content;padding:0;display:flex;align-items:center;gap:5px;color:var(--blue);border:0;background:transparent;font-size:11px;font-weight:800}.detail-heading h2{font-size:17px}.export-ticket{width:38px;padding:0;font-size:0}.detail-meta{padding:15px;grid-template-columns:1fr 1fr;gap:15px 10px}.tag-line{padding:9px 15px}.missing-warning{margin:14px 15px 0}.conversation-heading{margin:7px 15px 0}.conversation{padding:0 15px 32px}.comment-content header{align-items:flex-start;flex-direction:column;gap:3px}.app-footer{padding:8px 15px;justify-content:center;text-align:center}.app-footer span:last-child{display:none}}@media(max-width:430px){.detail-meta{grid-template-columns:1fr}.comment{grid-template-columns:28px minmax(0,1fr);gap:9px}.comment-avatar{width:28px;height:28px}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{scroll-behavior:auto!important;transition-duration:.01ms!important}}